Green Mountain Access - Announcements

Recently some of our users have reported receiving emails from GMA stating we need to confirm their email address, their account is about to be disconnected, or a password needs to be updated.

These messages are NOT from GMA and should be deleted right away.

Thank you.

-Tech Support

Attention WCVT Voice Mail Customers – Information Regarding New Voice Mail System Conversion on May 20th (5/8/08)

Great news, we have just completed the installation of a new Voice Mail system which offers many new features. With the new system, you will be able to access your Voice Mail via the web and a new E-mail Notification feature will allow you to send Voice Mail messages to your e-mail account.

A notification letter was mailed to all existing Voice Mail subscribers on Friday, May 8 with detailed instructions for setting up your new Voice Mail box. If you currently subscribe to our Voice Mail service, you will need to set up your new Voice Mail box prior to the May 20th conversion. For your convenience, we have also made these instructions available below.

Voice Mail Conversion Instructions

Voice Mail Multi-box Conversion Instructions

Voice Mail User Guide

For more information on our Voice Mail Service click here. As Always, if you have any questions, please feel free to contact our Customer Service Department at 1-800-496-3391 or csdept@wcvt.com.

May eNewsletter Now Available (5/6/08)

Click here to view the May issue of the GMA eNewsletter.

Important Information Regarding Your Webmail Account (5/1/08)

Effective May 20th 2008, we will begin performing routine cleanups to remove age specific messages from the “Trash” and “Sent Mail” folders on your webmail account. This change will have no impact on users who do not send / receive email via the Green Mountain Access Webmail system. This change is designed to help reduce e-mail delivery problems caused by user mailboxes being full. Only the following Webmail messages will be impacted by this change in system maintenance:

Trash: All mail older then 90 days will be removed.
Sent Mail: All mail older then 180 days (6 months) will be removed.

For the highest level of e-mail reliability and for those who want to save messages for extended periods of time, we recommend that you don’t use webmail (Squirrelmail) as your primary email client. We recommend using an email software client such as Microsoft Outlook or Mozilla Thunderbird. Please don’t hesitate to contact Technical Support at 1-888-321-0815 with any questions you may have.

Richard Pitonyak
Green Mountain Access
Technical Support Supervisor

Get High-Speed DSL at a Dial-Up Price! Just $14.95 per month. And FREE Wireless DSL Router! (4/30/08)

Sign up for high-speed DSL by May 30 and receive a FREE wireless DSL Router, and pay just $14.95 per month for the first three months! Promotion is available to new DSL subscribers only, one-year contract required. For more information, please contact our Customer Service Department at 1-800-496-3391 or order online by clicking here. Sign up today!

Refer-A-Friend To DSL And Save $$ (4/22/08)

We like to be REFERRED to as a great Internet provider and want to do something special for our loyal customers. As our way of saying thanks, we'll give you $25.00 when you refer your friends to Green Mountain Access DSL.
For each friend you refer, you'll get $25.00 CREDITED to your account upon receipt of your friend's first payment! Just tell your friends to give us your Green Mountain Access e-mail address when they sign up for our service, and we'll take care of the rest. It's that simple.

So go ahead, let your friends know how great (and fast) Green Mountain Access high-speed DSL service is and start earning money today. For more information on our DSL Refer-A-Friend Program, please contact our Customer Service Department at 1-800-496-3391.

*Refer-a-Friend offers are not valid with any other offers.

Webmail Upgrade Provides Customer Friendly Interface and New Features (4/8/08)

We are pleased to announce that we have upgraded our Webmail system. The new user interface provides an improved look and feel as well as new functionality including: message flags, to do lists, calendar features, and advanced message composing features.

Webmail is a great way to access your GMA email box while away from your main computer. For the highest level of email reliability, we still recommend that you don’t use webmail (Squirrelmail) as your primary email client. We recommend using it along with an email software client such as Microsoft Outlook. In addition to storing your messages on your computer, this will allow your antivirus software to more thoroughly scan all of your email for viruses. For any questions, please refer to Green Mountain Access’ FAQ page or give us a call at 888-321-0815.

Green Mountain Access To No Longer Offer iPass Roaming Service (3/26/08)

Effective May 1, 2008 Green Mountain Access customers will no longer be able to use the iPass dial-up roaming service. This only impacts a handful of our customers who have used the special iPass dialing software to access the Internet while traveling. This decision was made based on several factors including very little usage by our customers, a significant increase in wholesale prices by iPass, and various support issues with their proprietary dialing software not being compatible with all computer operating systems. If you were an iPass user and still require this type of dial-up access, please consider one of the alternative options.

-Dialing one of GMA's dialup numbers directly via a toll call.

-If you have access to a computer with Internet connectivity, you can access your GMA e-mail via our webmail at http://webmail.gmavt.net.

We apologize for any inconvenience this may cause. Please don’t hesitate to contact our Technical Support Department at 888-321-0815 with any questions.

Green Mountain Access Upgrades Webmail Servers (8/29/07)

As part of our ongoing investment in our Network Operations Center (NOC), Green Mountain Access has recently completed an upgrade of our servers used to host our Webmail system. According to Adam Ring, Green Mountain Access System Administrator, “Use of our Webmail system has increased exponentially, as users find how convenient and easy it can be to check their mail while on the road or at work. This upgrade has greatly improved the performance of our Webmail system. I’ve already been getting great feedback from our customers.”

Learn More About Our SPAM Filtering System that's Protecting our customers from Cluttered Email Boxes (8/24/07)

Green Mountain Access is pleased to introduce our new e-mail spam filtering solution called Red Condor. Red Condor is designed to block spam, viruses, and e-mails with malicious code. Each day a Spam Digest report is sent to your e-mail address, listing any quarantined e-mails considered to be spam or otherwise harmful. All quarantined e-mails listed in the digest report can be viewed and released to your inbox.

Each e-mail account has a Personal Dashboard where the user can control email options such as: Spam Digest scheduling, e-mail filtering rules, whitelists, and blacklists. Each Personal Dashboard is pre-configured for the best spam protection. If custom settings are required, the Personal Dashboard can be accessed by a link found in the Spam Digest reports or login to your GMA Webmail Account from our home page.

Click here for more info on what we are doing to protect your inbox!

GMA offers Broadband to 100% of WCVT phone customers. Now Up To 6mb! That's 100X Faster Than Dial-Up! (7/26/07)

What other companies keep promising to do, GMA/WCVT is doing NOW! (and has been for Years)

24 Communities in 3 Vermont Counties Covering 669 Square Miles Can Get High-Speed Internet from GMA/WCVT.

Waitsfield and Champlain Valley Telecom reached a new milestone with news that 100% of WCVT customers now have access to high-speed broadband Internet service. WCVT has deployed Digital Subscriber Line (DSL) technology throughout its rural service territory to provide its customers with a level of technology that would be the envy of many urban centers. With the completion of its newest remote switching site, all of the businesses and residences located in WCVTs 669 square mile telephone service area are now within reach of high-speed Internet access.

?This is a huge milestone for our customers, our Company and the communities we serve,? said Gregg Haskin, President / CEO of Waitsfield and Champlain Valley Telecom. We are proud to be playing a leading role in advancing the states goal of making high-speed Internet access available to everyone in Vermont. Now that we have achieved this, our work isnt done. We are currently in the process of deploying next generation DSL equipment, which will provide speeds up to 24Mbps to our customers. High-speed Internet is a core building block for economic development in many of these communities.

Bill Fogg, Network Planner for the company concurred, This is a big achievement for us and a lot of people helped make this happen. This has been a massive project, requiring the installation of many new switching sites, fiber-optic cable, and DSL equipment. It has been our goal from the beginning to make high-speed Internet service available throughout our service area and we are excited to continue the mission of providing world class service to our rural customers.

WCVT began deploying broadband Internet services in 1999, and has continued to invest significant dollars in the local telecommunications infrastructure to make high-speed Internet access available throughout its rural service area. Access to affordable broadband service is considered to be a critical component of economic development in Vermonts rural communities.

Even More GREAT News! Keep reading...

Green Mountain Access now offers speeds up to 6mb* downstream and up to 1mb* upstream in select locations at no extra cost! Surf the web at lightning speeds - up to 100x faster than dial-up.

While no broadband provider can guarantee actual speeds, we have optimized your DSL line for maximum performance. For more information on our DSL service, click here.

As a result of this change, our Elite DSL Service will no longer be offered. Effective November 1st, Elite DSL customers will see a decrease in their monthly charges.

Please don?t hesitate to contact us with any questions you may have regarding these changes.

Enjoy the speed!

*Speeds listed are the maximum under optimal conditions and are not guaranteed. DSL is a best effort service and actual speeds may vary based upon equipment and line capabilities, distance from the central office, atmospheric conditions, the user's computer system (processor speed and RAM), speed of the Internet, and other factors.

GMA Installs New Email Filter. (7/24/07)

GMA Installs New Email Filter

We are pleased to announce that the installation of our new SPAM Filter "Red Condor" is now complete. Red Condor has been proven to greatly increase both the accuracy and effectiveness of our anti-spam system.

In the next day or two you will be receiving an email from Red Condor. The subject line will read: "Spam Digest for: Current Date". Included in this email is a list of messages that were quarantined before reaching your inbox. If a message was inappropriately screened, you have the option to release the message and add that sender to your white list. That message will then be automatically delivered to your inbox. Please note, due to the accuracy of this new filter, we doubt you will see many legitimate messages being quarantined.

In addition, you now have the ability to control more settings on your
mailbox via your new personal dashboard. For more information on our new SPAM filtering and instructions for changing your settings, please visit http://howto.gmavt.net/redcondor

Bulk Email Update:

Bulk emails are more than likely messages a user has asked to receive, such as legitimate newsletters, etc. They are generally not SPAM.

Up until this point our new SPAM filter (Red Condor) has screened these messages and put them into quarantine.
Based on customer feedback these messages will now be allowed through with a tag in the subject line that will read "Bulk Mail:"

Red Condor has been extremely accurate and the vast majority of these messages are legitimate.

Remember, you can change your SPAM settings via your personal dashboard.

Your Dashboard can be accessed via our webmail system (www.gmavt.net/webmail) Once logged into webmail, Select Spam Controls at the top, then Red Condor Personal Dashboard.

If you have any questions, please don't hesitate to call us at 888-321-0815 or via e-mail at support@gmavt.net.

--
Technical Support
Green Mountain Access
496-8598
1-888-321-0815
http://www.gmavt.net
support@gmavt.net

GMA and WCVT Featured In Vermont Life Magazine (2/8/07)

WCVT Featured In Vermont Life Magazine

The Spring 2007 issue of Vermont Life Magazine features an article on Waitsfield and Champlain Valley Telecom's rich history. The story appears in the "Made in Vermont" segment and is written by Michael Levine. To read an excerpt from the article, visit the Vermont Life Magazine website.

GMA is now using the Sender Policy Framework (SPF) to help reduce SPAM (1/30/07)

GMA is now using the Sender Policy Framework (SPF) as we continue to improve our SPAM prevention. The SPF policy helps prevent our local GMA domains from being forged as a fake email sender address. This will help reduce SPAM as well as protect the integrity of your GMA email address. The SPF policy will only apply to our local domains such as gmavt.net, greenmountainaccess.net, madriver.com, etc. The SPF policy will not apply to customer domains hosted with us. More information regarding SPF can be found at http://www.openspf.org.

DSL Just Got Faster - Now Up To 6mb! That's 100X Faster Than Dial-Up! (11/3/06)

Great news! Green Mountain Access now offers speeds up to 6mb* downstream and up to 1mb* upstream in select locations at no extra cost! Surf the web at lightning speeds - up to 100x faster than dial-up.

While no broadband provider can guarantee actual speeds, we have optimized your DSL line for maximum performance. For more information on our DSL service, click here.

As a result of this change, our Elite DSL Service will no longer be offered. Effective November 1st, Elite DSL customers will see a decrease in their monthly charges.

Please don’t hesitate to contact us with any questions you may have regarding these changes.

Enjoy the speed!

*Speeds listed are the maximum under optimal conditions and are not guaranteed. DSL is a best effort service and actual speeds may vary based upon equipment and line capabilities, distance from the central office, atmospheric conditions, the user's computer system (processor speed and RAM), speed of the Internet, and other factors.


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		Green Mountain Access is Vermont's locally owned, full service Internet Service Provider. We offer a wide range of services to meet your residential or business Internet needs. From high-speed DSL to dedicated connections, web hosting, and dial-up accounts, you can count on us to keep you connected with a state-of-the-art broadband network and local technical support.