Privacy Policy

Waitsfield and Champlain Valley Telecom and Green Mountain Access strive at all times to respect a customer's desire for privacy. We obtain and use individual customer information for business purpose only. The information is used to enable us to provide our customers with the best service possible. Customer information may also be used to protect customers, employees and property against fraud, theft , or abuse and to maintain good customer relations.

We do not release customer information to third parties - except as required by law or to protect the safety of customers, employees or property. Some examples include:

• We are required to release the information if served with valid legal process.
• We are required to provide billing name and address information to a customer's long distance carrier and other telephone companies to allow them to bill for telecommunications services.
• We are required to provide directory publishers with listing information including name, address, and phone number for purposes of publishing and delivering directories.
• We strive to ensure that the information we obtain and use is accurate. Customers who find an error in their bills are encouraged to notify us.
• Our employees are responsible for safeguarding individual customer information and communications. All personnel are aware of and protect the privacy of all forms of customer communications and information. Employees who fail to follow safeguards face disciplinary action.