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General

Can I change my GMA password online?

Should I use a surge protector to protect against power issues and/or lightning?

Do I need Anti-Virus Software on my Computer?

How can I upgrade my web browser or e-mail client?

How do I change my password?

Does GMA support Unix/Linux users?

How can I receive e-mail alerts regarding planned network upgrades?

How do I contact America Online to cancel my AOL account?

DSL - Digital Subscriber Line

Are there basic DSL troubleshooting steps before calling support?

What is DSL?

Who can get DSL?

What type of Hardware do I need for DSL?

Do I need to use a DSL Micro filter on analog devices connected to my DSL line?

Can I use a DSL router (wired and/or wireless)to share my DSL connection with multiple computers?

Can I use a fax machine with my DSL line?

How does DSL compare with Cable Modems?

Can I continue to use AOL with Green Mountain Access DSL?

Do I need to use a firewall with my DSL connection?

I want a static IP address for my DSL account, can I attach a domain name to it and run a small personal server from my home?

Does the DSL modem have a warranty?

Will I still incur Local Measured Service (LMS) when using my DSL line?

Should I use a surge protector to protect against power issues and/or lightning?

Connectivity

What dialup number should I use to connect to GMA?

Can I use my GMA dialup account to connect from more than one computer?

What does GMA do to prevent busy signals?

What's the scoop on modem speeds and phone lines? Do the lines really have a lot to do with how fast I will go?

What is the difference between a loginID and a UserID?

Email

I use Outlook Express Version 6.0, and I am unable to open any e-mail attachments sent to me.

How much email can I store on the GMA mail server?

How do I create a new Address Group in WebMail?

Should I use GMA's Webmail as my primary email software?

What are the email and news server settings for GMA?

Can I have more than one email address? How do I create one?

Is there a maximum size for email attachments?

How do I send large files or attachments?

How can I check my email while away from home?

Why is the time stamp on my e-mail wrong?

What does Green Mountain Access do to control SPAM?

What can I do about SPAM?

SPAM Identification

How can I tell when an email message has been identified as potential SPAM?

How do I setup my email software to sort or delete identified SPAM messages?

Can I use GMA webmail to build SPAM filters?

Can you turn off SPAM identification for my email account?

Will there be email that is incorrectly labeled as SPAM?

Will the system occasionally miss SPAM?

How does the service identify email as potential SPAM?

Can GMA modify how this service works?

Web Hosting and Domain Names

Is it difficult to get my own domain name?

How can I view my web site's statistics?

I am looking at my logs, what do all these web site statistics mean?

What is the path to Perl to use with my Virtual Web Hosting account?

Who is responsible for the backup of my GMA hosted web site?

Personal Web Space

How do I utilize my free web space?

I have a personal web space, can I utilize CGI, or PERL scripts?

Can I add a counter to my Personal Web Space pages?

Parental Concerns and Web Security

How do I get rid of Pop-Ups?

What are some things I should tell my kids about the web?

Are there search engines intended for kids only?

Common Terms and Definitions

What is PPPoE?

What does POP3 stand for?

What does SMTP stand for?

What does FTP stand for?

What is a domain name?

What are newsgroups and how do I use them?

Tech Support: 888-321-0815

or use the chat below.

Live Chat by LivePerson

Have Questions Or Need Technical Support?

Support is available 24 hours a day, 7 days a week. Our local Technical Support Department is available Monday thru Friday from 8:00am to 7:30pm excluding holidays. Our after-hours support partner provides extended support Monday thru Friday from 7:30pm to 8:00am as well as 24 hour coverage on weekends and holidays.

Contact Technical Support
Phone: 888-321-0815
E-mail: support@gmavt.net Hours: 7 days a week, 24-Hours a day.


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		Green Mountain Access is Vermont's locally owned, full service Internet Service Provider. We offer a wide range of services to meet your residential or business Internet needs. From high-speed DSL to dedicated connections, web hosting, and dial-up accounts, you can count on us to keep you connected with a state-of-the-art broadband network and local technical support.