GMA Technical Support Follow Up
This is a brief survey regarding your recent experience with Technical Support. Your
feedback is very important to us and we value your opinions and make improvements
to our service based on your suggestions. Please take a few moments to answer the
following questions regarding your experience.
1.
Which of the following best describes you?
Residential User
Home Office
Business
Other
2.
What type of Internet service do you use?
High-Speed DSL
Fiber-Optic
Dial-up
Other
3.
What was your method of contacting technical support?
Called Monday - Friday 8:00 a.m. to 5:00 p.m.
Called afterhours or weekend (Monday - Friday 5:00 p.m. to 8:00 a.m., or Saturday, and Sunday
Sent an email to technical support
Online chat
Visited the office
Other
4.
What was the primary reason(s) for your most recent call to GMA Technical Support? Choose all that apply.
Internet connectivity issue
Email problem
Setting up mobile device
Hardware issue
Software problem
Other
5.
Please describe the problem(s) that you were experiencing.
6.
Was your call answered in a reasonable amount of time?
Yes
No, please explain
7.
How would you rate the Technical Support representative that handled your request on each of the following:
Excellent
Good
Average
Poor
Overall Experience
Product Knowledge
Willingness to Help
Courtesy
8.
Overall, how satisfied were you with your interaction with our Technical Support representative?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
9.
Were all of your questions answered?
Yes
No, please explain
10.
Are you still experiencing any problems with your service?
Yes
No
11.
Would you like a Green Mountain Access Technical Support representative to follow up with you to help you solve your problem?
Yes (please be sure to leave us your contact info below)
No
12.
Please tell us what we can do to improve the service and support that we provide to you?
13.
Any additional thoughts or comments?
Contact Information
If for any reason you are unhappy with our service or still experiencing problems we would like to contact you so we can correct it. Please be assured that this information will not be used for any other purpose. Thank you very much for completing the survey and for being a customer.
Name
Phone
Email